Delivering excellence, efficiency and effectiveness in your customer experience
No business owner is a stranger to the importance of customer experience in growing a business and setting it apart from the competition. But it’s all too easy to look at this too narrowly - to focus on one part of the customers experience - perhaps the sales funnels and experience - rather than holistically through all your interactions with your client.
In this workshop we look how to design, implement and continuously improve the experiences that matter through a process lens. Where investing in excellence, efficiency and effectiveness will drive customer experience and satisfaction across the client journey. We’ll help you identify immediate actions you can take to improve processes now, and also help you think through how those processes need to scale to meet your ambitious goals, while keeping that customer experience elevated.
Our Workshops give you :
- Two hour practical workshop
- Exercises that drive immediate action and value
- Small, intimate groups
- Standalone - no sell on
- Lots of time for questions and answers
- Optional Post Workshop networking meal at LOWE (select during checkout)
- More than 48 hours in advance of workshop - Full refund or transfer to another date
- Between 24 and 48 hours before workshop - 50% Cancellation fee
- Within 24 hours of event - 100% cancellation fee / no refunds